Shipping policy
Where do you ship, and how much will it cost?
We ship only within Australia.
Express: 1-3 business days from dispatch with tracking available - Starts at $13
Standard 2-10 business days from dispatch with tracking available - Starts at $10
Note: You can nominate a Post Office Box as your shipping address. However, we reserve the right to regard goods delivered to a PO Box as being delivered. We will take no responsibility for goods that are not collected from a PO Box. We accept no responsibility for parcels lost or damaged within the postal system.
When will you ship my order?
Once your order has been placed, we will typically dispatch your order within 1-2 business days of recieveing full payment. If an item in your order is out of stock or we need additional information to complete your order, we will contact you via phone or email prior to completing your order.
How long will it take to receive my order?
We use a variety of shipping services to ensure you receive your order as quickly as possible. If you have selected Standard Service, orders are typically dispatched within 1-2 business days, and are usually received in metro areas within 1-5 business days, or regional areas within 2-10 business days. For Express Service, orders are typically dispatched either same day or next business day, and received in metro areas within 1-2 business days, and regional areas within 2-5 business days.
Orders with Dangerous Goods or Bulky Items may take more time to arrive.
What are dangerous goods?
Some products - such as aerosoles, solvents and some glues - are classified as Dangerous Goods by shipping companies, and cannot travel by air. For these products, we offer a road courier service, though this is more expensive than the regular options. If you are purchasing Dangeous Goods alongside other items, consider placing two separate orders as this may work out cheaper than sending your whole order via road courier.
Shipping Help
Something wrong with your order? We're here to help. If your problem isn't solved by the below, please contact us.
I can't find my tracking number
We'll send you a tracking number via email once your order has been processed - usually within 1-2 business days. Please check your spam folder for our "Order Shipped" email, or log in to your account to access your order history. If you still can't find your tracking number, please contact us and our team will be happy to assist.
My package is late or missing
Please ensure you have checked your tracking number and are aware of the timeframe for the shipping option you selected. Unfortunately, occasional delays are ineviatable through the postal system, especially during peak periods. It is very rare for orders to get truly lost in the mail, and we usually find that delayed orders are sucessfully delivered within a few days of their original delivery estimate.
If your order has taken longer to arrive than expected, we recommend:
- First, check your tracking number for the most up-to-date status of your parcel.
- Ask your houshold members, neighbours or work colleagues if they have recieved a delivery slip or have accepted the parcel on your behalf.
- Check with your local post office to see if the parcel is being held there.
- Check with your postal service to see if there are any delays or incidents that may be affecting your delivery.
If you are having trouble tracking down your parcel, please contact us and we can assist with tracking information or lodging a claim with the postal service.