Refund policy

We hope you will be pleased with your purchase from Bling Boutique, but should you wish to return your items we are happy to provide an exchange or refund, subject to the return policy below. 

Our policy lasts 15 days. If 15 days have gone by since the purchase date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned or exchanged, such as Fabric and Trims that have been cut to your request. We also do not accept products containing hazardous materials such as E6000 glue.

Additional non-returnable items:
* Gift cards
* Any custom embellished costume or item.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact kellie@blingboutique.com.au

Sale items (if applicable)
Only full priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.

Exchanges (if applicable)
Return shipping will be at the cost of the customer and costs will be incurred to send replacement product/s. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to kellie@blingboutique.com.au.

Shipping
To start a return, you can contact us at kellie@blingboutique.com.au, stating your order number, or receipt and your reason for the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

None of the above limits your rights under Australian Consumer Law.